Many UAE residents using Virgin Mobile have not been able to follow their regular routine as they face a problem in connectivity where both calling and cellular data have been affected, disabling calling and browsing.
A 24-year old Dubai resident tells UAE Insider this morning, “I have never faced any major connectivity issues with Virgin Mobile and have enjoyed stable calling and internet browsing for years, but today mornings connectivity issue was annoying and took long to fix.“
Users say the connection took about 3 hours+ to return to normal this incident being one of the longest it has taken to fix an issue. The customer lines were engaged with high volume.
Virgin Mobile acknowledged the issue in a statement to a leading newspaper of the region, saying they are “Aware of a temporary disruption in our network.” The company apologized for the inconvenience and assured that their technical team is actively working on a resolution. When asked for an estimated time of restoration, a Virgin Mobile representative mentioned that “the service should be back soon.”
Numerous UAE residents expressed their concerns on X, noting that the app, internet, and call services were all down, causing significant disruptions to their work. Attached below is a screenshot of the error message users see when trying to open the app. One user tweeted, “Virgin mobile and internet down!” tagging the company.
We're aware that our customers have been experiencing issues with our network this morning. Our Tech Guys have been working really hard to restore the service.
— Virgin Mobile UAE (@VirginMobileUAE) July 15, 2024
We see data traffic now working on our network and we are working really hard to get the rest of the services up and… pic.twitter.com/snKygfO01l
Another user mentioned being unable to contact his “team at site, nor customers.” Many residents shared their frustration, pointing out the lack of “team support” and the non-functioning “customer service” during the outage.
Update: Around 10:17 AM on the 15th July, Monday the connection was restored and back to normal. Incase you are still facing issues, we recommend you call the Virgin hotline, access customer care via the app, or post about on social media for added awareness of your situation.
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